Nationwide delivery
Min. order £25
Free over £60
Nationwide delivery
Min. order £25
Free over £60

Shipping Policy

1. When Will My Order Arrive, and What Does Shipping Cost?

We ship fresh food anywhere in the UK with DPD. Orders are dispatched based on the day and time you place them.

  • Working Day Delivery: Orders made from Monday to Thursday before 1 pm are sent the same day for next day delivery.
  • Saturday Delivery: Orders made on Friday before 1 pm are sent the same day and delivered by Saturday.
  • Sunday Delivery: Orders made on Saturday before 1 pm are sent the same day and delivered by Sunday.

You’ll receive a text, email, or phone notification with your delivery date once your order is dispatched.

Shipping costs:

  • Mon–Thu shipping is £6.00 for orders under £60 (Tue–Fri deliveries).
  • Weekend Fri–Sun shipping is £10.00.
  • Free shipping for orders over £60.

Please note: “next day delivery” is not always guaranteed. Circumstances outside our control can affect transit times.

2. Where Do You Deliver?

We currently ship to Mainland UK only (England, Scotland, and Wales).

3. Important Delivery Notes

It is the customer’s responsibility to ensure that someone is available to accept the delivery at the address provided.

If no one is available, the courier may attempt to:

  • Deliver to a neighbour
  • Leave the parcel in a safe place
  • Contact you using the number provided

We are not responsible for missed deliveries due to unavailability at the delivery address and do not offer refunds in these cases.

We are also unable to offer same-day redeliveries or address changes once an order has been dispatched.

4. Weather-Related Delays & Product Quality

We do our best to ensure your order arrives frozen and in perfect condition. However, during severe weather conditions, delivery may be delayed:

  • Hot summer temperatures may affect the frozen state of products, especially if delivery is delayed or the recipient is unavailable.
  • Icy road conditions in winter may impact courier delivery times.

By placing an order, you accept that we cannot guarantee product condition if delays occur due to extreme weather or failed delivery attempts. In such cases, refunds will not be issued.

5. Can I Reschedule My Delivery?

We’re happy to help reschedule your delivery if you contact us at least 48 hours before dispatch.

Unfortunately, once an order has been dispatched, it cannot be cancelled or redirected, and refunds are not available.